An Operations Lead based in Houston.

I lead client engagement and project execution for YouTube creators, podcasters, and digital educators, ensuring seamless onboarding and post-production workflows. I implemented a media asset management (MAM) system that reduced turnaround times by 40%, provided remote training on content optimization tools, and coordinated offshore teams for data entry and account activation. My focus is on streamlining processes, enhancing client success, and driving operational efficiency in digital media production.

I oversee the full client onboarding experience for event planning, vendor coordination, and logistics management. By implementing HoneyBook CRM and Trello project boards, I streamlined operations, reducing onboarding time and increasing revenue by 28%. My role involves optimizing workflows, facilitating cross-functional collaboration, and ensuring every event is executed flawlessly while maintaining a high level of customer satisfaction.

I played a key role in launching new product lines, managing supplier relations, and enhancing retail operations for FrostTown, a modern streetwear boutique. By developing a MySQL database integrated with Tableau, I analyzed sales trends to improve forecasting, increasing profitability by 17%. I also led POS system training, optimized supply chain efficiency, and enhanced the customer experience through data-driven decision-making and streamlined operational strategies.